Delivery Options

Amway offers a variety of delivery options
Available options include:

Amway offers a variety of delivery options
Available options include:

Payment options

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Bank Transfer Account Number: Bankgiro 5251-1557.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.
PayPal is a trademark of PayPal Inc.

Klarna Sofort (Pay Now)

Direct payment via "Online Bank Transfer." allows you to make a wire transfer of the respective amount during the order process using your online banking account - easy, quick and secure – without registration. The online shop can process and deliver your order faster thanks to our real-time transaction notification.

Klarna Rechnung (Pay Later)

Klarna Pay Later is smooth and safe – without registration.
The option to buy now and pay later makes buying quicker and easier: no need to fill out lengthy personal details or card numbers online. With Klarna Pay Later, you can pay for your order to Klarna 14 days after shipping.

Google Pay

Google Pay is a digital wallet platform and mobile payment system to use for in-app, online, and in-person contactless purchases on mobile devices. Set up a Google Pay account by visiting pay.google.com or downloading the Google Pay app from the Google Play Store. If the Google Pay app isn’t available in your country, you may also be able to link cards through your bank’s app. Please note, that not all banks support Google Pay yet. If you are having trouble connecting to your account, please check with your bank to see if they support Google Pay.
Google Pay is a trademark of Google LLC


Delivery options

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.
 

Carrier
DHL 

Benefit from FREE delivery 
For ABOs and Guests on orders over 85,00 € (VAT incl.)
For Registered Customers on orders over 49 € (VAT incl.)

Delivery Fee
4,99 EURO (incl. VAT)

Delivery time
2 - 3 working days from the date of placing order
 

Delivery tips
Complete your order with payment confirmation by 11:00am and your order will leave our warehouse the same business day

 

Next day home delivery

Chose this premium option for a speedier delivery.
 

Carrier
DPD

Delivery Fee
Home Delivery 7.65 EURO (incl. VAT)

Delivery time
Next day  
 

Frequently Asked Questions

Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

What information should be included in a bank transfer payment?

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

Where can I receive my order?

It can be sent to any address selected by you (home, work, etc. – never a PO Box) 

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Home Delivery DHL -  Leadtime 2 - 3 working days

By placing your order by h.11:00 pm, the delivery time will be reduced by 1 working day.

Home Delivery Guaranteed by DPD - Order before 12:00 p.m.  - Leadtime guaranteed next day 

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees information on the Delivery and Payment Options page

Can I change the course of the delivery of my parcel(s)?

Yes, the carrier will send you information about your parcel delivery status and you can:

  • Change of suggested delivery date
  • Allow Delivery to a safe place on your premises
  • Change of the delivery address

The most comfortable way to change your delivery date or time is the DHL App

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is not possible via the check out process,  you'll be able to redirect your order to a pickup point as soon as you've received the specific email from DHL. Within this email you are advised about the different choices you can make including a delivery to a Pickup Point. Your order will be available at this Pickup Point for 7 calendar days before it is being sent back to our warehouse.

The most comfortable way to change your delivery date or time is the DHL App

How are delivery fees calculated for my recurring orders?

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

Can I track my order?
Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s)            

  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DHL tracking site. There you’ll find the most up to date status.            
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DHL tracking site. The most comfortable way to change your delivery date or time is the DHL App
              
When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DHL. The same night you will see the first scan. 

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact. 
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact. 
Is there a charge to return products?

No, there is no charge to the return when you follow the instructions and use the carrier return shipping label.

How can I make a return?

Returning an order is straightforward 

  1. Sign in to your account and go to My Office
  2. Go to the "Order History" page via My Orders
  3. Find the order you want to return and click the Order Details link next to it 
  4. Click Return and follow the instructions

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns

When will I receive the refund for my return?

When you've handed over your return order to the DPD pick-up point, it will take approximately 1-2 working days to reach the Delivery Destination in Germany where they get collected. Daily the returns parcels are shipped to our warehouse in the Netherlands.
In this process you can expect your refund between 5 and 7 working days. 

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.