Delivery Options

It can be sent to any address selected by you (home, work, etc. – never a PO Box) 

No. The delivery country/region must always be the same country/region in which the purchase was made.

Home Delivery DHL -  Leadtime 2 - 3 working days

By placing your order by h.11:00 pm, the delivery time will be reduced by 1 working day.

Home Delivery Guaranteed by DPD - Order before 12:00 p.m.  - Leadtime guaranteed next day 

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

It can be sent to any address selected by you (home, work, etc. – never a PO Box) 

No. The delivery country/region must always be the same country/region in which the purchase was made.

Home Delivery DHL -  Leadtime 2 - 3 working days

By placing your order by h.11:00 pm, the delivery time will be reduced by 1 working day.

Home Delivery Guaranteed by DPD - Order before 12:00 p.m.  - Leadtime guaranteed next day 

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the Delivery Fees information on the Delivery and Payment Options page

Yes, the carrier will send you information about your parcel delivery status and you can:

• Change of suggested delivery date
• Allow Delivery to a safe place on your premises
• Change of the delivery address

The most comfortable way to change your delivery date or time is the DHL App

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact. 
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact. 

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

Home Delivery DHL -  Leadtime 2 - 3 working days

By placing your order by h.11:00 pm, the delivery time will be reduced by 1 working day.

Home Delivery Guaranteed by DPD - Order before 12:00 p.m.  - Leadtime guaranteed next day 

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DHL. The same night you will see the first scan. 

There are multiple option to track your order(s)/parcel(s)            

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DHL tracking site. There you’ll find the most up to date status.            
2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DHL tracking site. The most comfortable way to change your delivery date or time is the DHL App
             

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact. 
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact. 

No, there is no charge to the return when you follow the instructions and use the carrier return shipping label.

Returning an order is straightforward 

1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns

When you've handed over your return order to the DPD pick-up point, it will take approximately 1-2 working days to reach the Delivery Destination in Germany where they get collected. Daily the returns parcels are shipped to our warehouse in the Netherlands.
In this process you can expect your refund between 5 and 7 working days. 

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.