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Delivery Options

Amway offers a variety of delivery options
Available options include:

Amway offers a variety of delivery options
Available options include:

Payment options

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Bank Transfer Account Number: Bankgiro 5251-1557.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.

Klarna Sofort (Pay Now)

Direct payment via "Online Bank Transfer." allows you to make a wire transfer of the respective amount during the order process using your online banking account - easy, quick and secure – without registration. The online shop can process and deliver your order faster thanks to our real-time transaction notification.

Klarna Rechnung (Pay Later)

Klarna Pay Later is smooth and safe – without registration.
The option to buy now and pay later makes buying quicker and easier: no need to fill out lengthy personal details or card numbers online. With Klarna Pay Later, you can pay for your order to Klarna 14 days after shipping.


Delivery options

Home delivery

Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order.

One-time address

Insert delivery address directly while placing your order.

Delivery Fees

Depending on delivery service and order value, you’ll be charged as per the below:

Carrier Service Threshold ( incl. VAT ) Delivery Fee ( incl. VAT )
DPD Home Delivery - Predict Service up to 59.50 EURO 5.83 EURO
DPD Home Delivery - Predict Service     above 59.50 EURO FREE DELIVERY
DPD Home Delivery - Guaranteed Service 7.65 EURO
DHL Home Delivery - Standard Service up to 59.50 EURO 5.83 EURO
DHL Home Delivery - Standard Service above 59.50 EURO FREE DELIVERY

Frequently Asked Questions

Where can I receive my order?

It can be sent to any address selected by you (home, work, etc. – never a PO Box) 

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Home Delivery and Predict Service DPD - Order before 12:00 p.m. - Leadtime 1 - 2 working days
Home Delivery and Predict Service DPD - Order after 12:00 p.m. - Leadtime 2- 3 working days
Home Delivery DHL - Order before 12:00 p.m. - Leadtime 1 - 2 working days
Home Delivery DHL - Order after 12:00 p.m. - Leadtime 2- 3 working days
Home Delivery Guaranteed by DPD - Order before 12:00 p.m.  - Leadtime guaranteed next day 

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DPD/DHL. The same night you will see the first scan. 

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s)            

  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DPD or DHL tracking site. There you’ll find the most up to date status.            
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DPD tracking site.            
Can I change the course of the delivery of my parcel(s)?

Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.

  • Change of suggested delivery date
  • Allow Delivery to a safe place on your premises
  • Change of the delivery address

For DHL shipments, you cannot make any changes.

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
 

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is not possible via the check out process, but when you've requested a delivery via the DPD Predict Service you'll be able to redirect your order to a pickup point as soon as you've received the specific SMS/email from DPD. Within this email you are advised about the different choices you can make including a delivery to a Pickup Point. Your order will be available at this Pickup Point for 7 calendar days before it is being sent back to our warehouse.

Can I track my order?
Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department   for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact. 
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact. 
Is there a charge to return products?

No, there is no charge to the return when you follow the instructions and use th DPD retun shipping label.

How can I make a return?

Returning an order is straightforward 

  1. Sign in to your account and go to My Office
  2. Go to the "Order History" page via My Orders
  3. Find the order you want to return and click the Order Details link next to it 
  4. Click Return and follow the instructions

Do you want to return a product from an order dated before 4th February 2021?
Please go to the Library in the Business Information and download the Returns Form.
Your return label can be downloaded via : https://retouren.dpd.de/cOrder.aspx?shop=amwa1147_158323&ref1=Referenz1&mail

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return order to the DPD pick-up point, it will take approximately 1-2 working days to reach the Delivery Destination in Germany where they get collected. Daily the returns parcels are shipped to our warehouse in the Netherlands.
In this process you can expect your refund between 5 and 7 working days. 

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.