Register as a customer now to get a 12% discount on all products!

Video Tutorials

Watch now

Discover Amway Online

Learn about the website

Questions?

Find answers

Show more Show less

.

Explore Amway Online


Find out how the Amway website helps you manage your business more efficiently.

Register now

Registering as an ABO

Everything you need to know about how to register online as an Amway Business Owner.

Signing-In to the new Website

How to sign in, which details to use – and what to do if you have forgotten them. 

Placing an Order

Discover how ordering Amway products online gives you more choice and control than ever before.

Show more Show less

.

Essential Files

.

Frequently Asked Questions

Registration / Signing in

How do website users who have registered before February 4, 2021, sign in to the new website?

They simply enter their existing (old) username and password to sign in to the new website.

Do I need to keep my old login ID/username(s)? FOR USERS WHO REGISTERED BEFORE FEB 4, 2021

YES, if you registered with Amway before February 4, 2021, you will need these credentials to sign in to the new website.

Additionally, we are in the process of updating our websites and business apps - and rolling out the new technology globally. If you have international business, you will need to use your previous Amway Online credentials for the countries and apps that have not yet been updated. Once Amway ID has been fully implemented, your new digital identity will give you access to all Amway applications around the world.
 

What is the new global Amway identity and Amway ID?

Soon each user will be able to use a single username and password for ALL Amway digital applications globally. When signing in to the new website the username field is renamed “Amway ID”. Users who registered before February 4, 2021, should enter their old username, while users who registered on the new website will use their email address. After the transition to the new global identity, planned for a later stage, all users will enter their unique email address as their Amway ID and create a password with stricter rules. 

Why don't website users who registered before February 4, 2021, use the new Amway ID credentials and global identity functionalities?

To enable existing users to become familiar with the new website and to reduce any possible interruptions to their business, the transition to the new Amway ID and global identity functionality will be completed at a later stage. With the launch of the new website, existing users sign in with the same credentials as they did before.

How do prospects sign in to the new website?

They need to first register as an ABO or a Customer and then sign in with their Amway ID credentials (email address and password).

How do I register as an Amway Business Owner (ABO)?

1. On the Amway home page, click Register. 
2. Select Become an Amway Business Owner. 
3. Enter your details in the online form. 
4. Create a password.
5. Sign the contract online using an e-signature.  

If you do not finalize the registration process within the first 30 days, your application will be automatically deleted.

Note: If a Customer wishes to upgrade to an ABO they can upgrade their account online without having to re-register as an ABO.
 

How do I register as a Customer?

There are two ways to register as a Customer:

1. On the home page. 
Go to the Amway home page and click the Register button in the top right hand corner. Choose Become a Customer, enter your details in the online form and follow the step-by-step process to create your account.

2. During checkout. 
Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the checkout process.
 

How can I register multiple businesses?

If you have an Amway ID
1. On the Amway home page, click Register.
2. Select Become an Amway Business Owner.
3. When you are entering your details on the online form, it will alert you that your email address already matches an existing Amway ID in the system.
4. Tick I'm setting up a multiple business and provide your original ABO number and the country in which you first registered your business.
You will receive a confirmation email that requires verification.
5. Go to your email account and click the link in the email that Amway has sent to you. It will redirect you back to the registration form.
6. Complete the registration. International sponsor is automatically selected.
 
If you do not yet have an Amway ID
1. On the Amway home page, click Register.
2. Select Become an Amway Business Owner.
3. Start entering your details on the online form.
4. Tick I'm setting up a multiple business and provide your original ABO number and the country in which you first registered your business.
5. Complete the registration process. International sponsor is automatically selected.
You will  receive a confirmation email that requires verification.
6. Go to your email account and click the link in the email that Amway has sent to you. It will redirect you to the Amway ID webpage.
7. Create your Amway ID by setting up your new password.

As an ABO, what should I do if I forget my password?

If you forget your password you can easily change it via the website. Depending on when you registered with Amway, there is a slightly different process to follow: 

An ABO registered before February 4, 2021, using their PIN to change their password:
1. Go to the Amway website and click Sign In.
2. Click Forgot Password.
3. Enter your Amway ID and click Submit. (If an ABO registered before October 5, 2020, their Amway ID is still the old username.)
4. Select the option to Use Account PIN, enter your PIN and click Continue.
5. Enter your new password, confirm the password, then click SUBMIT.
NOTE: If you do not have an email address associated with your account the ONLY option will be to enter your PIN.

An ABO registered before February 4, 2021, using their email address to change their password:
1. Go to the Amway Online website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID and click SUBMIT. (If an ABO registered before October 5, 2020, their Amway ID is still the old username.)
4. Select Send an email message to: and click Continue.
An email will be sent to the email address that is associated with your Amway account.
5. Go to your email account and locate the email from Amway. Click RESET MY PASSWORD.
6. Enter your new password, confirm the password, then click SUBMIT.

An ABO registered after February 4, 2021, uses their Amway ID to change their password:
1. Go to the Amway Online website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID and click SUBMIT.
An email will be sent to your Amway ID email address.
4. Go to your email account and locate the email from Amway. Click RESET MY PASSWORD.
5. Enter your new password, confirm the password, then click SUBMIT.
After entering and confirming your new password, you will see a message confirming the change. You may now sign in with your Amway ID and new password.  

As a Customer, what should I do if I forget my password?

If you forget your password you can easily change it via the website. Depending on when you registered with Amway, there is a slightly different process to follow: 

Customers registered before February 4, 2021, use their email to change password:
1. Go to the Amway Online website and click Sign in.
2. Click Forgot Password.
3. Enter your email address and click SUBMIT. 
4. Select Send an email message to: and click Continue.
An email will be sent to the email address which is associated with your Amway account.
5. Go to your email account and locate the email from Amway. Click RESET MY PASSWORD.
6. Enter your new password, confirm the password, then click SUBMIT.

Customers registered after February 4, 2021, use their Amway ID to change password:
1. Go to the Amway Online website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID and click SUBMIT.
A message confirms that an email has been sent to your Amway ID email address.
4. Go to your email account and locate the email from Amway. Click RESET MY PASSWORD.
5. Enter your new password, confirm the password, then click SUBMIT.

After entering and confirming your new password, you will see a message confirming the change. You may now sign in with your Amway ID and new password.  
 

What should I do if I forget my Amway ID (username)?

If you know your contact email address:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Enter your contact email address, click Continue.
5. Go to your email account and locate the email from Amway that contains the reminder of your Amway ID. 
6. Click Sign in to my account and sign in using your retrieved Amway ID.

If you do not remember your contact email address but do know your PIN:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Click I don’t know my contact email address.
5. Enter your PIN, click Continue.
6. Your Amway ID is displayed on the screen, click SIGN IN and sign in using your retrieved Amway ID.
You are given 5 attempts at entering your correct PIN. After the fifth unsuccessful attempt you are advised to call Amway. 
 

Orders

How do I order Amway products?

You can order Amway products directly online for your own consumption only: 

1. As a Guest
If you are new to Amway, browse for the product(s) you want on the Amway website (www.amway.de) and add them to the shopping cart. If you do not want to open an Amway account, you can complete the checkout process as a Guest, paying the full retail price.

2. As a registered Customer
To get special benefits and registered Customer price (12% discount on the full retail price) you will need to register as an Amway Customer (either via the Home page through the Register link or during checkout).

3. As an Amway Business Owner
If you decide to build a business with Amway you need to follow the registration process for an ABO. As an ABO, you will be able to create a network of Customers and ABOs and get benefits based on their purchases. You will also be able to purchase an unlimited amount of products paying the distributor price.
 

Can I plan and save my orders?

Yes, you can if you are registered with Amway! We developed the Wishlist tool to help registered Customers and ABOs select and monitor products that they may want to buy. It also lets you know if any of your chosen products are unavailable. You can also share your Wishlist via social media. 

I am not registered with Amway, how can I return a product and get a refund?

Go to the Order confirmation email that you received after completing the order - it contains a Return form.

1. Print and manually fill in the Return form, pack it together with the products you wish to return.
2. Send the package back to the provided postal address on the Return form.
3. Once processed, your refund will be issued via the payment method you used for ordering.
 

Website navigation

I can't find the information I need on the page. What should I do?

You need to sign in to your account to get full access to all the information on the site. If you still cannot find what you need, use the search function at the top of the home page.

Where can I find product deals and promotions?

You have to be registered as an ABO or Customer to access our deals and promotions. When you sign in to your account, you can use the TOP DEALS button at the top of the home page to discover the latest offers and promotions.

How can I contact Customer Service?

You have two options for contacting Amway Customer Service: 
E-Mail: Infocenter-DE@amway.com
Telefon:  +49 89 80094 - 450

Delivery Options & “How to track your parcel”

Where can I receive my order?

It can be sent to any address selected by you (home, work, etc. – never a PO Box) 

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Home Delivery and Predict Service DPD - Order before 12:00 p.m. - Leadtime 1 - 2 working days
Home Delivery and Predict Service DPD - Order after 12:00 p.m. - Leadtime 2- 3 working days
Home Delivery DHL - Order before 12:00 p.m. - Leadtime 1 - 2 working days
Home Delivery DHL - Order after 12:00 p.m. - Leadtime 2- 3 working days
Home Delivery Guaranteed by DPD - Order before 12:00 p.m.  - Leadtime guaranteed next day 

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DPD/DHL. The same night you will see the first scan. 

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s)            

  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DPD or DHL tracking site. There you’ll find the most up to date status.            
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DPD tracking site.            
Can I change the course of the delivery of my parcel(s)?

Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.

  • Change of suggested delivery date
  • Allow Delivery to a safe place on your premises
  • Change of the delivery address

For DHL shipments, you cannot make any changes.

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
 

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is not possible via the check out process, but when you've requested a delivery via the DPD Predict Service you'll be able to redirect your order to a pickup point as soon as you've received the specific SMS/email from DPD. Within this email you are advised about the different choices you can make including a delivery to a Pickup Point. Your order will be available at this Pickup Point for 7 calendar days before it is being sent back to our warehouse.

Can I track my order?
Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department   for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact. 
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact. 
Is there a charge to return products?

No, there is no charge to the return when you follow the instructions and use th DPD retun shipping label.

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return order to the DPD pick-up point, it will take approximately 1-2 working days to reach the Delivery Destination in Germany where they get collected. Daily the returns parcels are shipped to our warehouse in the Netherlands.
In this process you can expect your refund between 5 and 7 working days. 

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.